Custom goods are made for the order
Because personalized goods are made for you, change-of-mind returns may be unavailable where law permits. This does not affect rights for defective, damaged, incorrectly produced, or misdescribed goods.
If there is a problem, keep the product and packaging until the review is complete and contact Loomood within the period stated in the Returns and Refunds policy.
Send the information needed for a review
Include the order number, a description of the issue, and clear photographs. This helps the support team review a quality, delivery, or production concern against the order details.
What happens after review
After review, Loomood may repair, remake, replace, provide a price reduction, or refund as required by applicable law. Approved refunds return to the original payment method, and bank processing time varies.
For a cancellation, contact Loomood immediately. Orders can be canceled before artwork approval or production starts; after custom manufacturing begins, cancellation may not be possible except where required by law.
Frequently asked questions
Can I return a personalized pair because I changed my mind?
Because personalized goods are made for you, change-of-mind returns may be unavailable where law permits. Rights for defective, damaged, incorrectly produced, or misdescribed goods are not affected.
What should I send when reporting a problem?
Send the order number, a description of the issue, and clear photos. Keep the product and packaging until the review is complete.
Can I cancel a custom order?
Contact Loomood immediately. Orders can be canceled before artwork approval or production starts; once custom manufacturing begins, cancellation may not be possible except where required by law.